Information We Collect From You
In order to operate, conduct group business, sell tickets and provide you with information on productions that may be of interest to you we collect three classes of information about you:
"Contact information" (i.e. information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any).
"Demographic information" (e.g. postal code, hometown, gender, purchase history information as well as IP addresses that are not unique to your computer) from you.
"Financial information" (i.e. credit and debit card numbers) to process payments.
TMTG only collect personal information about you when you specifically provide us with such information on a voluntary basis. We will not share your personal information for marketing or any other purposes without your consent unless required by law.
How We Store Your Information
We do not store your information on our own databases.
We ensure that we and our third parties put in place reasonable security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.
How We Use Your Information
We use your contact information, demographic information and financial information to help us efficiently perform ticket sales and other ticketing transactions. We use third-party providers to perform these tasks and we have performed appropriate due diligence to ensure the confidential handling of your information.
Contacting You with Offers and Promotions
On our website and when purchasing tickets you are given the opportunity to specify how your contact data is handled. You can request to be added to our mailing list to receive information on forthcoming events. You will only receive such communications if you have explicitly opted in to these mailings. At any point you may unsubscribe from mailings using the appropriate link within the mailing. We use third party providers to perform these tasks and we have performed appropriate due diligence to ensure the confidential handling of your information.
Tracking and Analysis
When on our website, our ticketing provider’s website and within our mailing list emails, usage statistics are collected to allow us to perform business analyses or to tailor the site, services and communications to your interests.
Access to Your Personal Information
If you wish to correct, update, amend or remove any information we hold about you or amend your marketing preferences, you may do so at any time by contacting firstname.lastname@example.org. You can also contact our ticketing provider, mailing list provider or analytics prover directly. We confirm your details each time you book tickets with us to ensure they are current.
If you have any queries or concerns about how we handle your data please contact us at email@example.com.
Right to Complain
You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
Changes to This Policy
We may amend this policy from time to time; for example, to keep it up to date or to comply with legal requirements. If there are any significant changes made to the use of your personal information in a manner different from those stated, we will seek your permission first.